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Frequently Asked Questions

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General
There are lots of advantages of giving order via internet over giving your order via phone. Firstly, you will not be hearing a busy signal or put on hold. We know very well that for most of our foreign customers, it is easier to convey an order via yemeksepeti.com because either they or the restaurant operator have an accent which sometimes makes it difficult or frustrating to communicate over the phone. Even the smallest details of your order - not coke, diet coke - will be transmitted to the restaurant in the most accurate way; written. This way, human factor is reduced to minimum and order delivery system becomes error-free. Since Yemeksepeti.com saves your address details, you need to enter your address information only once in the beginning (unless you want to save more than one delivery address) and this information is added to your orders every time automatically. For example, you have a meeting and you want your meal to be ready when you finish your meeting, then just choose the time you want your meal to be ready and let Yemeksepeti.com take care of the rest. You only need 5 clicks to order from yemeksepeti.com, that is you are only 5-clicks away from your meal.
Yemeksepeti.com is an e-commerce site established to gather internet users with restaurants that have delivery service. Users place orders from the continously updated restaurant menus using the website with no extra fee charged. Your order is transmitted by using the latest technologies and in written form to the restaurant in less than a minute.
Our service is completely free for internet users. You will pay the total as if you are ordering via phone, without any additional fee. You may even benefit from our various promotions and pay lesser.
Yes, it can! We have taken and delivered hundreds of millions without any problem until now. We are sure that your orders will be added to those, since we trust our system, ourselves and you very much.
You are giving your order from our web and database server, this triggers our software and sends all the detailed information about your order to the related restaurant. Within 60 seconds after you clickthe “Place Order” button, your order reaches the restaurant with all the details (no tomato in the sandwich, cheesecake sauce etc.). The delivery time and the details about your order have the utmost importance for us, because we are very well aware that the sooner you receive you order the more pleased you will be.
When you are done with ordering, our server will tell you that your order has reached us. From this moment on, transmitting your order to the restaurant and making sure everything works perfect is our job. Order confirmation of the restaurant will be sent to your e-mail address as well (This e-mail is only for informing you and nothing else.). We update restaurant menus during the day from time to time. That is, if 'Döner' is finished in a restaurant, this information is updated immediately on the website saying “Out of stock for today!” and you will know it before you are giving your order not after. But whatever precautions we take, problems may occur sometimes and we will try to reach you via your phone and e-mail when necessary. That is why we ask you to give your mobile number during registration, as well.
Of course not. Yemeksepeti.com aims to simplify the ordering process and increase efficiency. We do not send you password; you choose your own password. We don’t know whose password is what. What makes you wait for your meal is totally against our terms.
Do not panic! We will ask you to enter the e-mail address you gave us during your registration. If you entered it right then, there is no problem. Our system will send your username and password to that e-mail address. If you do not have any access to your e-mail, contact us from 0212 3591818, our representatives will help you as soon as possible. The important thing is that you reach your meal whenever you want. But come on, note that password somewhere else. :)
Registering has many advantages and totally free. First of all we need your e-mail address and phone number, so that we can tell you the restaurant has run out of “Toast with Cheese” when necessary. Secondly, by entering your address and address description once while you are registering, you will not need to enter your address each time you want to place an order.
Restaurants you like are restaurants we like. We would be happy to add your recommendations to our list. Please fill the form you see when you click“Recommend Restaurant” in your homepage. Our sales team will get in touch with the owner or manager of that restaurant and try to add the restaurant to our system.
“Everyone has the right to get hungry anytime.” Yemeksepeti.com works 7/24. .Moreover; you may find the information which restaurant is open when, in the restaurant page under “Working Hours”
Your credit card number is none of our business. You pay after you receive your order, exactly the way you pay when you order by phone: in cash, by credit card or tickets*. For us, e-commerce does not require credit card. And unless you want to order by your credit card online, we will never ask you to do so.

And we also released the “payment with prepaid account” option in case you do not have cash or credit card when you want to place an order. With prepaid account, you can pay your meals by using the credits you have paid before.**

*Cash slip is not available in payments by meal tickets as the restaurant makes out its invoice to the food service company.
** Prepaid payment is only available at the restaurants which accepts this option as a payment method.
Minimum Package Amount
After searching for the region you are in, you will see the list of the restaurants serving to that region. Just move the mouse on the name of the restaurant and wait for 1 second, you will see the minimum package amount in a small pop-up box. You are also able to view the rating, payment methods and minimum package amount for that restaurant in the same box appearing when you move your mouse to the name of the restaurant.
Delivery Addresses

If YOUR BASKET IS FULL


Click “Confirm Basket”. Then, you will be directed to “Select address” page that lists your previously saved or used addresses. Our system matches your saved delivery addresses and the delivery regions of that restaurant. And if there is an address that you can use for that restaurant, it is shown with yellow-fill colour. If you want your order to be delivered to one of those addresses, just click “Continue” button next to that address. The addresses that are not in the delivery region of the restaurant are shown with gray-filling. You will see a note that says “Your address is out of the delivery region of this restaurant” next to the gray-filled addresses.

To create a new delivery address, just click the “New Address” on the right side of the page and fill the required fields.

You can also delete the addresses that you will not use again by just clicking on “Delete” button. You can also update any of the addresses by clicking on the “Change” button next to the address and make sure you click “Save” before you continue.

IF YOUR BASKET IS EMPTY (ANYTIME)

Click “Addresses” on the right of your basket in the middle of the page. You will be directed to the page where you can edit your delivery addresses. If you want to add new delivery addresses, just click “New Address” on the top right of the page.

First, select the address type on the window opened. There are two types of addresses : “General” and “Campus”. “General” address type is defined as the standard of the system. You must select “Campus” address type if your delivery address is a university campus. If you have selected “Campus”, in the region section you will have to select one of the campuses that are currently defined in our system. After you define your address type, fill the address title and other information. Click “Save” on the bottom of the page. Your new address is successfully added to the system.

To make changes on the existing addresses, just click “Change” button next to that address. After you make your changes, click “Save”. Your address information is updated.
Click“Addresses” on the top of your homepage on the right of your basket You will see that you are directed to the page where you can edit your delivery addresses. On the this page, you can see your delivery addresses. If you want to add new delivery addresses or edit the existing ones, just click the “Delete” and “Change” icons next to that address. On this page, you can create as many delivery addresses as you want or update existing ones.
You do not need to create a new delivery address if you will not give your order to any other address than the address that you have given us during your registration. You may always create a new address from “Addresses” or from the “Select Address” page on which you selectyour address information during the ordering process.
To make changes on the existing addresses, just click “Change” button next to that address. After you make your changes, click “Save”. Your information is updated.
You can see your previous orders by clicking on “Previous Orders” on the right of the basket. In the page you are directed, you can add your previous orders to your basket with just one click “Repeat” on the right of the previous order that you want to order again.
SMS
detay yazıp 0533 6682828'e gönderin. Seçtiğiniz kod ismi ve telefonunuza kayıtlı olan SMS Menü ile ilgili detaylar kısa mesaj olarak gönderilecektir. Bu detaylar sırasıyla şunlardır:

Örnek Mesaj: detay jong1
Cevap: jong1-evim-Peşin-22,5-1 Sebzeli Erişte;2 Tatlı Ekşi Tavuk;2 Diet Cola

Bu kullanıcının jong1 isimli SMS Menüsü: 1 Sebzeli Erişte, 2 Tatlı Ekşi Tavuk, 2 diet Cola içermektedir. Adres olarak evim başlıklı adrese gönderilecektir. Ödeme Şekli Peşin olacaktır ve toplam tutar 22,5 YTLdir.

Menü kelimesinin kısaltılmışı olan "m" komutunu, bir boşluk karakterinden sonra menü için seçtiğiniz kısa kod ismini, ve aynı menüden eğer birden fazla sipariş verecekseniz yine bir boşluk karakterinden sonra rakamla adet sayısını yazıp göndermelisiniz.

Örnek (Domino's Pizza'dan sipariş vermek üzere oluşturduğunuz dom1 kod isimli bir SMS menünüz olsun)
Bu menüden 1 adet sipariş vermek için yazmanız gereken komut: m dom1
Bu menüden 3 adet sipariş vermek için yazmanız gereken komut: m dom1 3

Mesajı gönderdikten kısa bir süre sonra siparişle ilgili onay veya hata mesajının size ulaşması gerekir. Sipariş verdiğiniz restoran açık ve seçtiğiniz ürünler mevcut ise restoran adını ve favori menü başlığını içeren onay mesajı size ulaşacaktır.

Örnek
Mesaj: m pmax2
Cevap: Pizza Max Ulus - favori pizza menum siparişiniz alınmıştır. Gerektiğinde 212 359 18 18'den bize ulaşabilirsiniz.

Herhangi bir sorun halinde sorunun ne olduğunu belirten hata mesajı aynı şekilde kısa bir süre içinde size ulaşacaktır.
  • For any commands you sent, you should be receiving a reply message within a few minutes. If you don't, that shows a problem or a delay occurred in the system.
  • Especially in the messages you are ordering your meals, if you do not receive the confirmation message within a few minutes, that might mean your order has not reached us. Please contact us from 0212 3591818 to confirm your order.
  • Please be careful about spelling errors in your messages. Any errors in your commands will result in return messages as "Mesajınız anlaşılamadı".
    • ...
    You can order your previously saved favourite menus using your mobile via SMS.
    All you have to do is saving your most frequent orders as your favourites in Yemeksepeti.com and click the SMS button next to your order on the “Favourite Menus” page. You may convert your favourite menus to SMS Menus by selecting your address, payment type, mobile phone number and an SMS code to use while ordering that specific menu. By clicking “Save” button, your SMS favourite menu is ready to be ordered.
    When you are done with creating your favourite menus and converting them to SMS Menus with the necessary details, you only need to learn the commands which we will describe in detail below.
    You do not need any special subscription, the service is completely free. You will only pay for the SMS you sent us according to the pricing of your GSM operator to your operator only. If you remember your SMS Menu name, you can order with sending only one SMS. We advise you to keep a copy of your details and mylist messages.
    Order Details
    If you want to see the details of your order, after you add a product to your basket just click “Show Details” on the bottom of the basket. You will be directed to “Basket Details” page and you can see the details of your order. To complete your order, click “Express Checkout”. If you click “Continue Shopping”, you will be directed to the page of the restaurant menu.
    Favourites
    You can see your favourite restaurants, favourite orders and favourite products by clicking on “Favourites” button on the right of the basket on the top of your homepage.

    ”In “Favourite Products” tab, you can save your favourite products and quickly add these to your basket next time. To save a product as your favourite product, use the “Add to Favourites ” button in the product detail window.

    In "Favourite Menus" tab, you can see your special menus you created to reorder easily in future orders. To save an order as your favourite menu, click “Add to Favourites” icon below the basket after you fill your basket. In the opening window, you can give an alias for that menu and add any necessary note you want to add when you are ordering that menu.

    In “Favourite Restaurants” tab, you can save your favourite restaurants, share these restaurants with your friends using “Share” button or remove them from your favourites list by clicking “Delete” button. You can save a restaurant as your favourite restaurant by clicking “Add to Favourites” on the page of the restaurant menu.

    Elit
    New Yemeksepeti.com project for people who dine out.Click. To take a look
    Rating
    Our restaurant rating system is created for you to rate your orders according to speed, service quality and taste. First click “Previous Orders” from your homepage, you will find your 10 most recent orders arranged according to their . Here you will see “Rating/Comment” button for the previously unrated orders and your ratings for your rated orders respectively. When you click “Rating/Comment” button to rate a specific order, you may choose our Perfect - Absymal scale to rate your orders according to delivery speed, service quality and taste , moreover you can also share your comments. Your ratings will be taken into account immediately and affect the average of that restaurant. You can view these changes on the same page immediately.
    If the ratings are blue, that means the restaurant has ratings “more than 5”. Red ratings mean that the restaurant has ratings “5 or under 5”. This aims to warn you about low-rated restaurants.
    We would never do that! The ratings of the restaurants are formed by the average of latest 25 orders. Moreover, if a restaurant does not have a rating, at least 5 different orders must be rated before the rating of the restaurant is visible. That’s why you cannot see your rating. After enough number of users rate that restaurant, the average of these ratings will be put. This prevents very high ratings or very low ratings that may seriously affect the image of a restaurant. Some restaurant owners may want to give deceptive ratings for their own restaurant or for their rivals.
    Rating system not only lets you rate your order according to delivery speed, service quality and taste but also helps you to comment verbally about the order. These comments will be used to deliver any type of appraisal, complaint, problem or suggestion to the related departments. Your comments will be considered and acted upon immediately. If and when necessary, you will be notified as well.
    Basket
    Click the “X” button next to the product you want to remove. The product will be removed from your basket. If you want to remove the whole basket, click “Clear Basket” which is below the basket.
    Promotions
    Yemeksepeti.com Promotions is open to all of our users. These promotions consist of discounts or different types of promotions - mostly valid only on Yemeksepeti.com - from our member restaurants. You may reach our extensive number of promotions by clicking the “Promotions” button on the toolbar on the top of the page. What is more; each time you enter your homepage, “General” and “Special”promotions that are available in your region will be displayed. In the restaurant listing pages, you will also see a self-explanatory guiding GIF near the restaurant indicating that there is a promotion at that time in that restaurant. The GIF will only be displayed when you can really use that promotion.
    When you click “Promotions” on the top of the page you will be directed to the page where you will find all promotions, gift promotions, special promotions for you and other promotions such as coupons available on Yemeksepeti.com.

    Under the “All Promotions” tab, you can list the promotions available for a specific region by choosing a region in the panel.

    Online Credit Card
    You have to enter the security code on the back of your credit card in your online credit card orders via Yemeksepeti.com. This code is required to increase the security in your online credit card transactions and provide you with a safer shopping on our website.
    Security code is the last three digits of the number on the back of your credit card. This number does not exist in the magnetic strip on your credit card, hence even if your credit card details and expiration date is known, your card can not be used because your security code is not known and cannot be used without your authorization consent.
    While ordering from Yemeksepeti.com, online credit card payment is one of the available payment methods. All payment methods accepted by that specific restaurant (such as cash, ticket, credit card) are valid in Yemeksepeti.com orders as well. When you order from yemeksepeti.com for one of therestaurants that accepts online credit card, all the transaction will be handled online and you will not need your credit card physically. Your credit card details will be encrypted and used between Yemeksepeti.com and the bank issuing your card.

    Yemeksepeti.com uses the most popular and most secure communication protocols. All communication is achieved encrypted and under Thawte SSL security. Money transfers are handled by Garanti Bank and TEB virtual POSes.

    In the page you choose your payment method, when you check “Online Credit Card'”and click “Place Order” button, you will be directed to a secure page in which your credit card details will be asked. This page is specially designed to take and confirm your credit card details with your bank and secured with SSL technology. You will notice that the basket on the left and top navigation bar does not exist on this page. For any updates in your order, you may click “Continue Shopping” button.
    Yemeksepeti.com does not save your security code by any means. It does not matter even if you saved your credit card details to reorder easily in your future transactions or not, you will have to enter your security code every time you place an order.
    All the information you saved to Yemeksepeti.com to reorder easily is kept encrypted in our databases. Besides, since your security code is not saved, there is no way your credit card can be used in our Yemeksepeti.com orders without your authorization.
    The key icon on the right at the bottom of your browser indicates that any information you send on that specific webpage cannot be interfered by any third party. With Thawte 128 bit SSL encryption technology, confirmation of your credit card details will be received by Garanti Bank and TEB Virtual POS systems. None of this information reaches to the restaurant, Yemeksepeti.com or any other third party.
    CepBank Shopping
    Garanti CepBank is a system that enables you to do payments by just giving your mobile phone number without sharing your credit card and/or account information while you are shopping online.
    All you have to do is registering by either Garanti Bank Online Branch or a Paramatik. Click here to get detailed information about Garanti CepBank Shopping. Click here to see the steps of the registration to CepBank Shopping.
    Thanks to Garanti CepBank Shopping, shopping over Yemeksepeti.com is easier now. After you enter your mobile phone number, answer the SMS that you receive by entering your CepBank password and pay by either your Paracard or your account. So, you can pay without sharing your credit card or account information.
    Digiturk
    Yemek Sepeti Channel is a free service where Digiturk users can place orders interactively by using various special promotions.

    When you select this channel, the region you are currently in is asked and the restaurants that deliver orders to this region are displayed on the screen. You put whatever the food you like into the basket and choose one of the payment methods that are accepted by that restaurant (cash, ticket, sodexho, multinet, credit card etc.) and by typing your personal Digiturk password, you place the order to the address that is your registration address in Digiturk. Due to the status of the restaurant and proximity to your addresss, your order will be delivered in 10-60 min.

    This project is a collaboration of two leading and unique companies in their areas. Yemeksepeti.com, which blazed a trail in package delivery with a totally new approach, and Digiturk, which reshaped the teleview habit with integrating the 21st century technology, came together for this very special project. Try this just once, we are very sure that television will mean something different to you from then on.
    In the order confirmation process, you can add your special notes on the NOTE screen by using your Digiturk remote control like sending an SMS with a mobile phone.
    Your credit card number is none of our business. You pay after you receive your order, exactly the way you pay when you order by phone. You do not have to use your credit card while you are shopping on Yemek Sepeti Channel. Digiturk will not charge you anything, either. Unless you want to pay by credit card at the door to the restaurants who accepts credit cards as an available payment method for your own comfort, you do not have to pay by credit card. Pay in cash, by tickets, by Sodexho, by Multinet...etc. , you choose!
    It is the minimum total for that restaurant to deliver orders to your region. For example, if an X restaurant has a minimum package amount of 5.00 TL, the orders you place from this restaurant has to be over 5.00 TL.
    First, you enter a phone number that we can contact you. Then, you choose your payment method and add special notes (if you have any). After entering your Pincode, your Digibox connects to our system and shows your address details on the screen and you confirm your order, it’s that simple!
    Our channel is free of charge. You will pay exactly the same amount for your food as you pay when you order it by phone. You can even pay less with using our special offers.
    Ordering by using our channel has incomparable advantages over ordering by phone. Firstly, you will not be hearing a busy signal or put on hold. We know very well that for most of our foreign customers it is easier to convey an order via yemeksepeti.com because either they or the restaurant operator have an accent which sometimes makes it difficult or frustrating to communicate over the phone. Even the smallest details of your order - not coke, diet coke - will be transmitted to the restaurant in the most accurate way; written. This way, human factor is reduced to minimum and order delivery system becomes error-free. And since your Digiturk card has your address details, you do not have to enter your address information again and again at every order.
    Yes, it can! We have tested our system exhaustively and for a very long time. We are sure that you will place an order to test after you read these lines and you will like it. We trust our system, ourselves and you very much.
    “Everyone has the right to get hungry anytime.” Yemek Sepeti Channel is open 7/24. You may find the information which restaurant is open when, in the restaurant page under “Working Hours”.
    If you have any problems with your order or you want to make a change in your order, contact Yemeksepeti.com by phone via 0212 3591818.
    No. You can only place orders to your address registered to Digiturk.
    The list you are viewing shows the regions that at least one restaurant is delivering order to. We are working very hard to add new restaurants to Yemek Sepeti Channel. We hope your region will be on this list as soon as possible.
    You are giving your order using Yemek Sepeti Channel, this triggers our software and sends all the detailed information about your order to the related restaurant. Within 1-2 minutes after you click the “Place Order” button, your order reaches the restaurant with all the details (no tomato in the sandwich, cheesecake sauce etc.). The delivery time and the details about your order have the utmost importance for us, because we are very well aware that the sooner you receive you order the more pleased you will be.
    No, you don’t! We aim to simplify the delivery process and increase efficiency. Your Digiturk card has your name and address in it. So, your delivery information will consist of these details. Just once, when you place your first order, we contact you via phone to confirm your personal information and address details. Once you enter your region, next time you will directly see the restaurants that have package delivery to this region.
    Only when you place your first order, we call to inform you about our system with no more than a few sentences and to confirm your personal and address details. Unless there is a problem with your order, we will not call you again.
    Please make sure that the modem connection on the back of your Digibox and your telephone arenot interrupted. If the problem is not solved, contact Digiturk Technical Support by phone via 0212 4737373.
    DVD Promotion
    Yes, exactly! And you get your DVD with your order, not 2-3 days after or any other time.
    It is a special offer from Yemeksepeti.com that is available in some of the restaurants in Yemeksepeti.com. When you place an order from one of these restaurants exceeding 30 TL, you can get a DVD that you choose.
    Absolutely not!. We,as Yemeksepeti.com, try to do our best when we decide to do something. We started with 8 different DVDs. Each month we add at least new 6 DVDs. Click here to see the DVD list.
    worry, if you place an order exceeding 60 TL you will get 2 DVDs; if you place an order exceeding 90 TL you will get 3 DVDs and so on.
    No, this system has nothing to do with the DVD rentals. You are the owner of that DVD now, add it to your collection, lend it to your friends or do whatever you want.
    Some restaurants do not have DVD promotions for some of their products with promotions. If you choose other products from the same restaurant, you will be able to choose a DVD. You can find related information in the details of the products, the warnings on the page of the restaurant and the last page that you choose your DVD.
    You can see information on the toolbar on top of the website. Also, when you list the restaurants you will see a small “DVD” icon next to the restaurants with DVD promotions.
    You can list the restaurants that are in the region that you searched the very last, on the page that you are directed from your personal homepage by clicking on “DVDPromotions”. If you want to list the restaurants with DVD promotion for another region, all you have to do is choosing the region you want on the panel and click “Search”
    No. You can pay with one of the payment methods that are accepted by the restaurant.
    Wap
    Yemeksepeti.com WAP is available for all users who has a phone that supports WAP Services and for all operators. (Turkcell, Avea and Vodafone)
    Our service is available with every mobile phone that supports WAP service.
    Yes, you will have the same privileges on Yemeksepeti.com WAP as you have in Yemeksepeti.com.
    It is totally a new system where you can use the usual services of Yemeksepeti.com on your mobile phone via WAP.
    Yes, exactly! We try to simplify your life. You place an order while you are walking and your order will be ready at your door on time (instantly or later at anytime you want).
    No, the yemeksepeti.com WAP a free service. But you only pay for the GSM operator fares for the WAP service you use.
    Yes, you can use your username and password on Yemeksepeti.com WAP, too. Moreover, after you make member login just once, you will be welcomed with your personal member homepage just as on www.yemeksepeti.com every time you enter Yemeksepeti.com WAP.
    To reach the Yemeksepeti.com WAP pages, your phone’s WAP settings had to be configured. To configure your WAP settings please contact your GSM operator.
    Kapat
    With Add Person you can add your friends’ names to your basket and put an end to the burden of whose food cost how much.
     
    Faramir